Returns & Exchanges
At Terra Delyssa Canada, we strive to ensure the highest quality of our premium olive oils and pantry staples. Due to the perishable nature of food products, we can only accept returns or offer refunds for items that are damaged, defective, or incorrect upon arrival.
Inspect Your Order
Upon delivery, please carefully inspect your package and ensure all items are in perfect condition and match your order confirmation.
Contact Support
If you receive a damaged or incorrect product, email our customer service team within 7 days of receipt with your order number and clear photos of the issue.
Verification Process
Our quality assurance team will review your claim within 48 hours to verify the defect or shipping error and approve the resolution.
Refund or Replacement
Once approved, we will either ship a replacement bottle at no additional cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing